Returns Policy

We want you to be completely satisfied with your installed soundproofing products. To ensure a successful project it is critical that you understand and follow all installation instructions. If you do not have complete installation instructions DO NOT START THE PROJECT, contact us to get the required information first. Before installing any materials, verify the product is the correct size, quantity and free of defects or damages.

Should you need to make a return, we accept returns of unopened and resalable product within 60 days of your order. Please call us to make arrangements and obtain a return authorization number. When your return is received we will verify receipt and assess the condition of the material. A refund in the form of your original payment will be issued less a 20% restocking fee.

Damages Policy

We take care to fill your order correctly and package it well for your delivery. Please be sure to inspect your delivery upon arrival for damages or missing items. These should be noted immediately with the carrier – do not refuse delivery of the order. Any damages or lost product incurred during shipping is the responsibility of the carrier, not West Coast Sound Solutions. Please contact us within 24 hours to report any issues with your shipment – we will be happy to assist you with the carrier and also to replace missing or damaged product, but we must hear from you immediately. Do not discard any of the damaged materials.

Product Warranties

Warranted products are covered by the manufacturer according to their individual guidelines. We stand behind all of our products and will help you resolve warranty issues. Please contact us immediately with any concerns related to a product defect.