Returns Policy
We want you to be completely satisfied with your soundproofing products and installation. To ensure your project’s success, it’s important to fully understand and follow the installation instructions. If you don’t have the complete instructions, DO NOT START—contact us to get them first. Before starting, double-check that your products are the correct size, quantity, and free of defects.
If you need to make a return, we accept unopened, resalable items within 60 days of your order. Please contact us for prior notice before sending your return. You can either bring the items to our warehouse or ship them directly to:
2250 Vicente St.
San Francisco, CA 94116.
Please note that shipping costs are non-refundable, and customers are responsible for return shipping. Once we receive and inspect your return, a refund will be issued, minus a 20% restocking fee.
Damages Policy
We take great care to ensure your order is accurate and properly packaged for delivery. Upon arrival, please inspect your delivery for any damages or missing items and report them immediately to the carrier—do not refuse the delivery. Any shipping-related damage or loss is the responsibility of the carrier, not West Coast Sound Solutions dba Soundproofing Los Angeles. Please notify us within 24 hours to report any issues. We’ll assist with the carrier and replace missing or damaged items, but we must be informed right away. Be sure to keep all damaged materials.
Product Warranties
Warranted products are covered by the manufacturer according to their individual guidelines. We stand behind all of our products and will help you resolve warranty issues. Please contact us immediately with any concerns related to a product defect.